Terms & Conditions


About the Company

Payload Logistics Limited (Business Registration No. 320200002472) (“Company”, “We”, “Our”) is a company registered under the Zambian Companies Act 2017. The Company through this Payload website or its mobile application or through any other medium (collectively referred as “Platform”) enables registered users (“Members”) and Members and third parties who offer services are “Truck Owners” & “Commodity Sellers” (hereinafter collectively referred as “Service Provider”) and the services they offer are “Logistics Services” & “Commodities”, respectively (hereinafter collectively referred as “Services”) to publish such Logistics Services on the Payload (“Listings”) and to communicate and transact directly with Members that are seeking to book such Logistics Services (Members using Logistics Services are “Customers”).

Acceptance of Terms

The services provided by us are subject to these terms and conditions of use (‘Terms’). These Terms shall apply to you when you visit our Platform to use our services or choose to browse the contents herein. Please read these Terms carefully before using the Services. By using this Platform, you agree to be bound by its terms of use and shall comply thereof. This Agreement describes and encompasses the entire agreement between us and you, and supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to the Platform and the content provided by or through the Platform, and the subject matter of this Agreement. If you do not agree with these Terms in their entirety, you may not use the Services.

Member Registration

Account Registration

We are not Seller

The Platform acts as a venue to allow Truck Owners and Commodity Sellers to offer Logistics Services and Sale legally traded commodities, about at any time, from anywhere, in a variety of pricing formats. We are not involved in the actual transaction between Service Provider and Customers. As a result, we have no control over the quality, safety or legality of the Logistics Services and Commodities Sold by Commodity seller, the truth or accuracy of the listings, the ability of Service Provider to sell Services or the ability of Customers to pay for Services. We cannot ensure that a Service Provider or Customer will actually complete a transaction. The Customer shall himself ensure about the quality and genuineness of Service Provider he is buying and shall also be responsible to pay any additional cost or any other tax, as may be applicable.

Payment Methods and Currency

We accept debit card, credit card, mobile money, internet banking, wire transfer, electronic transfer and cash on delivery as payment method. All transactions shall be in Zambian Kwacha (ZMW).

Our Fees/Service Charge

Terms specific to Truck Owners and Commodity Sellers

Terms specific to Customers

Customer Refund and Cancellation Policy

Service Provider Compensation Policy

The Service Provider shall own an insurance policy to cover up any kind of losses that may occur during their course of business with Us or the Customer. The Service Provider shall not be eligible for any compensation from Us or Customer. Although they cover any sort of compensation from their insurance company.


We guarantee 99% of uptime. The 1% we cannot guarantee lies on the fact that the Internet may be unavailable itself, or unexpected technical issues may occur and such issues may be outside of our control. In case such downtime occurs, no financial compensation may be granted, in any form. We may make the Service unavailable from time to time for maintenance, without prior notice. If a server doesn't respond, our customer service staff get immediately notified by SMS or email and will do everything in their power to fix the problem as soon as possible.


When you use the Platform or send emails or other data, information or communication to us, you agree and understand that you are communicating with us through electronic records and you consent to receive communications via electronic records from Platform periodically, as and when required. We may communicate with you by email, SMS, telephone or by such other mode of communication, electronic or otherwise. Your use of the Platform entitles you to receive periodic communication regarding our services through email, SMS, telephone or by such other mode of communication, electronic or otherwise. If you wish to not receive periodic informational communication from us, you can unsubscribe to the communication through your account settings.

Intellectual Property Rights

All material on this site posted by us and not by the Owner, including images, illustrations, graphics, utility models, designs, know-how, trade secrets and inventions (patent pending), goodwill, source code, meta tags, databases, text, content, icons, and hyperlinks, are protected by copyrights, trademarks are owned and controlled by us unless otherwise noted. You agree to not use, copy, reproduce, republish, or distribute any content from the website in any way directly or indirectly without prior written authorization from us. You shall be solely responsible for compliance with applicable Intellectual Property Laws for the content and artwork you have posted on the Platform, and the company is not in any case shall be accountable for any non-compliance.

Joint and Several

To the extent permitted by law, if you as a Member consists of one or more persons, these Terms bind such persons and their respective executors, administrators, successors and permitted assigns jointly and severally and this terms must be read and construed accordingly.

Law and Approvals

Limitation of Liability



No waiver by either party of any default shall be deemed as a waiver of prior or subsequent default of the same of other provisions of these terms.


If any term, clause or provision hereof is held invalid or unenforceable by a court of competent jurisdiction, such invalidity shall not affect the validity or operation of any other term, clause or provision and such invalid term, clause or provision shall be deemed to be severed from these terms.

Duly Authorized Representatives

If this Terms are executed, then each Party warrants that their representative whose signature appears on such signature pages is the duly authorized by all necessary and appropriate corporate actions to execute this Agreement to Terms.

No Assignment/No Insurance

Our policy and assurances are not intended to constitute an offer to insure, does not constitute insurance or an insurance contract, does not take the place of insurance obtained or obtainable by the Customer, and the Customer has not paid any premium. The benefits provided under this Customer Refund Policy are not assignable or transferable by you.

Modification or Termination

Payload reserves the right to modify or terminate any clause of these terms, at any time, in its sole discretion. If Payload modifies these Terms, we will post the modification on the Payload Platform or provide you with notice of the modification. However, Payload will continue to process all claims for customer refunds made prior to the effective date of the modification.

Entire Agreement

These Terms constitutes the entire and exclusive understanding and agreement between Payload and you and supersedes and replaces any and all prior oral or written understandings or agreements between Payload and you regarding the Terms.